DUOTONE Neo 2022Regular price €1,115.00
All orders over 100 euros qualify for Free Delivery via Fastway.
Delivery Rates for orders under 100 euro are below
ServiceCostEstimated Delivery (from dispatch)Standard Ireland10 euro1-2 working days
No deliveries on Monday. Weekends and bank holidays.
Once your order has been dispatched from our warehouse you will receive a confirmation email to let you know it is on the way. Pure Magic reserve the right to amend orders placed with incorrect delivery options without notice. Pure Magic does not accept responsibility for items being delayed through customs/security checks or adverse weather conditions. There are no refunds on shipping costs unless Pure Magic is responsible for the error. In the unfortunate event a product is out of stock a member of our Customer Service Team will contact you.
Pure Magic wants to ensure you receive your item safely and securely. With this in mind we inspect all our boards before dispatch. We also ask you to inspect the packaging when the item arrives with the courier, before signing off the courier delivery. In the unlikely event of there being any damage please sign for the delivery and write 'damaged'.
If the packaging is damaged and the courier refuses to allow you to sign for the package as damaged, please take the time to unwrap and inspect the product prior to signing. If there is further refusal, please contact Pure Magic on our customer service number +353 (0)18054912 or via email: email@example.com.
> International Delivery
European Union & Western Europe
All orders over 200 euro qualify for Free Delivery in Europe.
Delivery Rates for Orders under 200 euro are below
ServiceCostEstimated Delivery (from dispatch)Standard20 Euro5-7 working days
The following countries are defined as European Union & Western Europe:
Andorra, Austria, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great Britain, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City
> Returns and Exchanges
How long do I have to return an item? You have 15 days from the date on which the goods were received to return any item.
To print your Royal Mail returns label please click here.
Pure Magic kitesurfing Ltd
370 clontarf road
The customer is responsible for all return delivery costs unless an item has been delivered to you either faulty or incorrectly. If you have received an item that is faulty or sent incorrectly, please contact our customer service team directly by phone or email, before making arrangements to return the products. Please provide images of the fault and the barcode of the item so that we can quickly agree next steps. Items should be returned via a tracked delivery service to enable your item arrives safely at Pure Magic. Pure Magic cannot accept responsibility for items that are not returned by recorded delivery. Upon inspection of returned product, Pure Magic will issue a full refund to the card used for the purchase less the original delivery charge. All items will be inspected upon return and in the unlikely event that an item is returned to us in an unsuitable condition, Pure Magic reserves the right not to refund the item and have to send it back to you at your expense. If you have received an item that is faulty or received incorrectly, please contact our Customer Services Team by phone or email.
Ordering and Payment
We accept the following debit/credit cards for payment: Master Card, Visa, Maestro and American Express. If you have a PayPal account you can use your account by clicking on the PayPal option.
Payment via card
Insert all your card details on the payment page. If your card uses the Verified by Visa or Mastercard Secure Code scheme, you may need to enter your password to verify the transaction. You will receive a confirmation email with your order number and receipt number. If you do not receive an email confirmation please contact us. Once your order has been picked, packed and shipped you will receive an email with the tracking information. If there are problems with the payment please try another card. Please call us if your payment cannot be made although we cannot take telephone orders we can help you to understand what to do or who to contact.
Payment via PayPal Account If you have a PayPal account you can insert your username and PayPal password and use your account as you normally would. Once you have completed the transaction you should click the return to merchant button which will take you back to the puremagic.ie website. You will receive two confirmation emails with your order number and receipt number. The emails will come from firstname.lastname@example.org. If you do not receive notification please contact us ASAP. Once your order has been picked, packed and shipped you will receive an email with the tracking information. If there are problems with the payment please try a debit or credit card or contact PayPal for assistance.
If you have a valid promotional Coupon Code then you can enter it into the coupon code box on the payment page and your order will be discounted accordingly - please be sure to check the expiry date on the coupon as they often run for a limited time period. They will sometime only be available on certain brands or products categories, so please check the items you have chosen are eligible for the discount. If you have any problems with the promotional coupon please email our customer service team using this form.
To use a gift voucher please contact our customer service on +353 (0)18054912
Unless we decide to put an option to pay directly with a gift voucher but we would need to change our way to do so! And give a number for each voucher sold.
Cancelling your order If your order has not started being processed by our warehouse, you can contact us immediately so that we will be advise you what to do. If our warehouse has started processing the order, we are unable to cancel it and we would advise that you return the item as soon as you receive it.
You have seven working days to cancel the contract for your order with us and we will issue you with a full refund. The seven working days starts from the day after you receive your order. We need written confirmation of cancellation from you, so you’ll need to contact us quoting your order number. If you have already received your order, you will need to return all the items in the order. You will need to pay the cost of returning the order. The items must be in their original condition and will be inspected once we have received them. If we do not receive the cancelled order back, we may arrange to have them collected at your cost.