Hassle free returns

Returns & Exchanges
Extended Exchange
Policy for Christmas 2020:

Let's Stay cool! We have your back! We have extended our exchange policy starting on 01/11/2020 for any purchase made between now and the 24th December 2020. You will be able to exchange your purchases for other items or return them for a credit note until the 9th January 2021.

Returns & Exchanges

You can return your item within 14 days of placing your order and we will refund you or if you prefer you can exchange it for a different item. Return shipping is paid by the customer and shipping charges for exchange items apply and are due before an exchange item is being shipped.

How to return an item that you purchased online

For peace of mind we recommend to use a tracked/'signed for' delivery service. Refunds/Exchanges will be processed once we have made sure that the item is unused, in its original packaging and with all tags still in place. Please note that you need to notify us of your return within 14 days of receiving your order. You then have another 14 days to send back the item/s. Returns that are made after 14 days will result in us not accepting the return/refund. Extended Exchange Policy for Christmas 2020, see above. This policy is for exchanges only. If you would like a refund, please notify us of your return within 14 days of receiving the order.

If you would like to return an item, please email us or contact us by phone. You can send returns to Pure Magic Watersports, 370 CLontarf Road, D3

Gift Vouchers and Lesson Vouchers cannot be returned or refunded.

Wrong or faulty item?

If you have just opened your parcel and think that the item is faulty or that the wrong item was delivered, please contact us immediately at by email(info@puremagic.ie)  or phone on 00851056344 and we are happy to help. 

Thank you,

Your Pure Magic Team

 

Returns (in-store purchases)

If you have purchased your item in our Dublin store, you can return your item within 7 days of date of purchase in exchange for a different item in-store or for a credit note. We do not offer cash refunds for returns of in-store purchases. Exchanges/Credit Notes will be processed once we have made sure that the item is unused, in its original packaging and with all tags still in place. Please note that items that are returned later than 7 days will result in us not accepting the return. Extended Exchange Policy for Christmas 2020, see above.